FAQ'S

Time Frames
At Imonyx, we pride ourselves on our superior craftsmanship and commitment to quality. Each piece of our jewellery is meticulously handcrafted from solid silver, ensuring that you receive a unique and finely crafted item.
Handmade Excellence
Our dedication to creating high-quality, handmade jewellery means that every item is carefully crafted. This process takes time, as we want to ensure that each piece meets our exacting standards of quality and craftsmanship.
Turnaround Time
Due to the handcrafted nature of our jewellery, we require a turnaround time of 10 working days to complete your order. This timeframe allows us to meticulously create each piece, ensuring it is perfect before it reaches you.
Shipping Time
Once your order is completed, it will be shipped to you. Shipping times will vary based on your location (these. are advised times by Royal Mail):
UK: 2-3 working days
Europe: 5-7 working days
International: 7-10 working days
You will receive a confirmation email with tracking information once your order has been dispatched, so you can follow its journey to you.
Custom Orders
For custom orders, the turnaround time may vary depending on the complexity of the design. We will provide you with an estimated time frame once we have discussed your requirements.
Our Commitment to You
We appreciate your patience and understanding as we craft your jewellery with the utmost care and attention.
At Imonyx, we are committed to delivering pieces that are not only beautiful but also crafted to last.Thank you for choosing Imonyx, where quality and craftsmanship meet to create exceptional jewellery.
Warranty Services:
1. Resizing: We understand the importance of a perfect fit for your ring. As part of our warranty services, we offer complimentary resizing for rings within the first 14 days of purchase. After this period, resizing services are available for a fee of £25 per resizing. Please note that the resizing fee is subject to change depending on the complexity of the resizing. However, for items with gold, stones, or custom pieces, the service fee may vary depending on the complexity and value of the item.
2. Damage Repairs: In the unfortunate event of accidental damage to your jewellery, we are here to assist. Our Lifetime Warranty covers repairs for damaged items. A service fee of £25 per case will be applicable for damage repairs. However, for items with gold, stones, or custom pieces, the service fee may vary depending on the complexity and value of the item.
Refunds Policy
At IMONYX, we take pride in handcrafting each order to meet your unique specifications. Therefore, please be aware that we do not offer refunds on any of our products as everything is meticulously handmade to order.
Do You Offer Refunds?
No, we do not offer refunds for any reason. Every piece we create is made to order with the utmost care and craftsmanship. If you encounter any issues or require resizing, please contact our customer support team within the 7-day window, and we will be delighted to assist you.
Sometimes things do go missing.
We are sorry your purchase has not yet arrived.
We understand how frustrating this is, after putting all the time and effort into making your item/s, for them to be lost by the postal service is awful. Once we have dropped the parcel off at the post office it is out of our control.
You will have received an email with the tracking number, where you can follow the progress of your order. This is all the information we get as well.The royal mail will consider the parcel lost after x amount of days from when it was dropped off at the post office depending on the region the parcel is going. (see below)
For UK orders;10 working days(it should normally take 2-3 days working days to arrive)
For Europe orders;20 working days(it should normally take 3-5 days working days to arrive)
Rest of the world;25 working days(it should normally take 5-7 days working days normally to arrive)
If your order has not arrived in the designated time, please drop me an email and I can offer you a full refund or for the item to be made again and sent out to you free of charge.
I do apologise about the wait time however it is necessary to wait this period as the item could still arrive in the given times.
Thank you so much for your patience and understanding.
By far the best thing to do is go to your local jewellers. They will quickly and easily get you sized up.
If you can't get to a jewellers get yourself a ring sizer here

Any size can be made! Select "OTHER" in the sizes section. Drop a note in the comments box at checkout or drop us an email with your order number and the size you want.
Yes absolutely! We are based in the UK and therefor additional duties may apply to international orders. We're not responsible for these extra costs. Shipping and duties are non refundable.
Resizing Policy
We understand the importance of a perfect fit, and we're here to ensure your satisfaction. With every purchase, we offer one complimentary resizing to guarantee your jewellery fits you just right.
Conditions for Resizing:
1. Your request for resizing must be made within 7 days of receiving your order.
2. Resizing is subject to the availability of materials and the design of the piece.
3. Please note that custom-sized stone rings are non-resizeable due to the unique process that makes resizing impossible afterward.
4. For certain gold items, resizing services are available, but a service fee may apply. This fee is subject to change based on each individual case. Our dedicated team will assess your specific requirements to determine the applicable service fee.
All of our jewelry is crafted from solid silver and various types of gold. These metals are durable, but like all fine items, they require some care and attention to keep them looking their best.
Understanding Your Metal
Sterling Silver
- Sterling silver is one of the most popular precious metals. You can identify sterling silver by the '925' hallmark stamped on or inside the piece.
- Sterling silver won't discolor unless it comes into contact with chemicals such as perfumes, hand sanitizers, or other skin and hair products.
- If you suspect you might have a sterling silver allergy, please consult your doctor.
Gold
- Gold is available in various carats (the most common we use are 9ct, 14ct, 18ct, and 24ct).
- It's also available in different colors, but we primarily work with yellow gold.
- Gold is a more expensive option but is more stable than sterling silver and should not discolor or react with chemicals.
- If you think you might have a gold allergy, please consult your doctor.
Caring for Your Jewelry
To keep your jewelry looking fresh and lasting as long as possible, we recommend the following care steps:
- Remove your jewelry regularly: Especially before exercising or swimming.
- Be mindful of sprays: Be careful where you spray perfumes, lotions, or creams. We recommend removing your piece before applying these products.
- Store it properly: Proper storage helps prevent tangling and scratches.
- Keep it clean: Refresh the shine with one of our polishing cloths. For a deeper clean, use a toothbrush with warm soapy water (dish soap works well) and gently clean in light circular motions.
To achieve a brilliant shine on our silver pieces and enhance their intricate details, we utilize a range of polishing products. However, if any residue from these products remains on the silver, it may cause temporary staining on your skin.
To address this, simply wash the affected area with warm, soapy water and gently scrub with an old toothbrush to remove any excess product residue. This quick and easy remedy ensures that your skin remains clean and free from any staining.

Our Commitment to Sustainability

Recycled Materials for a Greener Future

We believe that every small step towards sustainability counts, which is why we exclusively use recycled materials in the creation of our jewellery. By utilising 100% recycled sterling silver and gold, we minimize the demand for newly mined resources and contribute to the conservation of precious metals. Through this approach, we reduce the environmental footprint associated with mining, including deforestation, water pollution, and habitat destruction.

Crafting with Care and Purpose

When you choose an Imonyx piece, you can be confident that it has been thoughtfully created with care and purpose. Our talented artisans skillfully transform recycled materials into stunning works of art, breathing new life into each piece. Every mark, every curve, and every detail is meticulously crafted, resulting in jewellery that is not only beautiful but also carries a unique story.

Embracing the Circular Economy

We embrace the principles of the circular economy by incorporating recycled materials into our production process. By using recycled metals, we divert valuable resources from landfills and reduce the need for energy-intensive mining practices. This approach not only reduces our ecological footprint but also supports a more sustainable and responsible approach to fashion.

Packaging that Reflects our Values

We extend our commitment to sustainability beyond the jewellery itself and into our packaging. We use recyclable materials for all our packaging, including boxes, bags, and other materials. We strive to minimize waste and ensure that every element of your Imonyx experience is in line with our dedication to the environment.

Join us in Making a Difference

When you choose Imonyx, you're not just selecting a piece of jewellery; you're joining a movement towards a more sustainable future. By supporting our brand, you play an active role in reducing the demand for newly extracted materials and promoting the responsible use of resources.

Together, let's embrace the beauty of recycled materials and the positive impact they can have on our planet. Discover our stunning collection of handcrafted jewellery, knowing that each piece represents a step towards a greener and more sustainable future.

Experience the elegance, craftsmanship, and sustainability of Imonyx—jewellery that reflects your style and values while making a difference in the world.

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FAQ'S